Common queries answered
Frequently asked Questions
Yes, our shop is a separate entity from the main learning platform, which means a new account is necessary to make purchases. But don’t worry, registering for a shop account is quick and easy! Just follow these simple steps:
- Go to the shop’s registration page or just buy something.
- Enter your details. You’ll need to provide some basic information like your name, email, and a password.
- Hit the ‘Register’ button. That’s it! You’re all set to start shopping.
Remember, creating a separate account for the shop ensures that your transactions are secure and your shopping experience is tailored just for you!
When you place an order on our WooCommerce store, it is processed promptly. Our trusted partners handle the production and shipping to ensure you receive high-quality items in a timely manner. You will receive a confirmation email with tracking information once your order has shipped.
We accept all major credit cards through Stripe, including Visa, MasterCard, American Express, and more. Stripe ensures your payment is secure and encrypted.
Shipping times vary depending on your location and the product ordered. Generally, production takes 2-5 business days, and shipping can take an additional 3-7 business days. You will receive an estimated delivery date at checkout.
If you receive a damaged or defective product, please contact us within 30 days of receiving your order for a replacement or refund. We do not accept returns for custom products unless they are defective or damaged.
We partner with experienced professionals who use high-quality materials and state-of-the-art printing techniques to ensure that each product meets our high standards.
You can reach our customer support team through the Contact Us page on our website or by emailing [email protected]. We are here to help with any questions or concerns you may have.